Q: How long does it take for my order to be delivered?
We offer two local shipping options: standard and express
The shipping rates for Singapore packages are as follows:
- Local (Singapore), Standard door to door delivery under $100 (3-5 business days) - $10
- Local (Singapore), Standard door to door delivery over $100 (3-5 business days) - FREE
- Local (Singapore), Express door to door delivery (1-2 business days) - $15
A redispatch fee of $7 will be required if the parcel returns to us. We will contact you if this happens.
Q: Do you offer international shipping?
Yes we offer two shipping options.
International express delivery
- International express delivery (3-7 business days) - Up to $35
Standard international delivery
- Standard delivery (7-15 business days) under $100 - $15
- Standard delivery (7-15 business days) over $100 - FREE
- A redispatch fee of $25 will be required if the parcel returns to us. We will contact you if this happens.
Q: How long does it take to process my order?
As each item is carefully crafted your way, please allow up to 2 business days to personalise, pack and dispatch your item.
Q: Will I have to pay taxes and duties on my international order?
We do our best to ensure a quick and smooth delivery, however, packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Singapore. We are not responsible for any delays and extra fees which may be applied by customs and duty offices in the receiving country.
As the receiver, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping in. You are required to pay these to release your order from customs on arrival. The shipping company or your customs office will contact you for payment.
Taxes and duties are calculated per your shipping country.