Q: I've changed my mind, can I return my item?

Unfortunately we cannot offer a refund or exchange on items that have been personalised unless the item is faulty. We try our best to make sure our products have been produced to the highest standard before we ship them out.

Please email enquiries@markandscribe.com with your order number and notify us of any issues with your order.

Q: My item is faulty, what do I do?

If your item is faulty, please send an email with your order number to enquiries@markandscribe.com with photos of the faulty item. We will then assist you with next steps.