Q: How do I make payment?

We accept Visa, Mastercard, American Express credit cards and debit cards. You can also pay via PayPal.

Q: What should I do if my order is incorrect?

If there is anything wrong on your order confirmation, please email us at enquiries@markandscribe.com so we can update your information before dispatching your order.

If something is missing or the order is incorrect, please email us at enquiries@markandscribe.com and we will prioritize our mistake immediately. 

Q: I have an issue with my product, what can I do?

We quality check each product prior to dispatch. If however you have issues with your order we are happy to assist you to repair or replace the product for you. We are unable to provide a refund or exchange for pure change of mind on products that have been personalised.

For issues such as wear and tear, we do not guarantee that products will be replaced or repaired.

Please note, all jewellery and hair accessories are not applicable for refund or exchange due to hygiene reasons. If there is any issue with your purchase, please reach out to our team at enquiries@markandscribe.com

Q: How do I take care of my product?

Clean your product with a damp white cloth and leave to air dry

Q: What happens if the product I buy is a pre-order?

Items on pre-order will be dispatched from the dates specified in the product description. This is not the delivery date. Please email enquiries@markandscribe.com for any questions relating to the delivery process for pre-orders.

Delivery cut-off dates for Christmas

Singapore
Standard delivery: Monday 17th December
Express Delivery: Thursday 20th December 
 
Australia, Malaysia, Vietnam,
Standard delivery: Monday 17th December
Express Delivery: Wednesday 19th December 
 
USA
Standard delivery: Monday 10th December
Express Delivery: Wednesday 19th December 
 
Rest of the world
Standard delivery: Sunday 2nd December
Express Delivery: Tuesday 18th December