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FAQ

Q: How do i make payment?

We accept Visa, Mastercard, American Express credit cards and debit cards. You can also pay via PayPal.

Q: What should I do if my order is incorrect?

If there is anything wrong on your order confirmation, please email us at enquiries@markandscribe.com so we can update your information before dispatching your order.

If something is missing or the order is incorrect, please email us at enquiries@markandscribe.com and we will prioritize our mistake immediately. 

Q: What do i do if my item is faulty

If your item is faulty or damaged in transit, we will replace your product as necessary, free of charge. Please email enquiries@markandscribe.com with your order number and photos of the faulty item.

Q: How do i take care of my product?

Clean your product with a damp white cloth and leave to air dry

Q: What happens if the product I buy is a pre-order?

Items on pre-order will be dispatched from the dates specified in the product description. This is not the delivery date. Please email enquiries@markandscribe.com for any questions relating to the delivery process for pre-orders.