Q: How do I make payment?

We accept Visa, Mastercard, American Express credit cards and debit cards. You can also pay via PayPal.

Q: What should I do if my order is incorrect?

If there is anything wrong on your order confirmation, please email us at so we can update your information before dispatching your order.

If something is missing or the order is incorrect, please email us at and we will prioritize our mistake immediately. 

Q: What do I do if my item is faulty

If your item is faulty or damaged in transit, we will replace your product as necessary, free of charge. Please email with your order number and photos of the faulty item.

Q: How do I take care of my product?

Clean your product with a damp white cloth and leave to air dry

Q: What happens if the product I buy is a pre-order?

Items on pre-order will be dispatched from the dates specified in the product description. This is not the delivery date. Please email for any questions relating to the delivery process for pre-orders.

Delivery cut-off dates for Christmas

Standard delivery: Monday 17th December
Express Delivery: Thursday 20th December 
Australia, Malaysia, Vietnam,
Standard delivery: Monday 17th December
Express Delivery: Wednesday 19th December 
Standard delivery: Monday 10th December
Express Delivery: Wednesday 19th December 
Rest of the world
Standard delivery: Sunday 2nd December
Express Delivery: Tuesday 18th December