Q: How do I make payment?
We accept Visa, Mastercard, American Express credit cards and debit cards. You can also pay via PayPal.
Q: What should I do if my order is incorrect?
If there is anything wrong on your order confirmation, please email us at firstname.lastname@example.org so we can update your information before dispatching your order.
If something is missing or the order is incorrect, please email us at email@example.com and we will prioritize our mistake immediately.
Q: What do I do if my item is faulty
If your item is faulty or damaged in transit, we will replace your product as necessary, free of charge. Please email firstname.lastname@example.org with your order number and photos of the faulty item.
Q: How do I take care of my product?
Clean your product with a damp white cloth and leave to air dry
Q: What happens if the product I buy is a pre-order?
Items on pre-order will be dispatched from the dates specified in the product description. This is not the delivery date. Please email email@example.com for any questions relating to the delivery process for pre-orders.
Delivery cut-off dates for Christmas